Shipping policy

At Caffio, we want getting your coffee gear to you to feel as simple as using it. Every order is carefully prepared and shipped with tracking whenever available.

Order Processing

Processing Time: 1–3 Business Days

Orders are typically processed and prepared for shipment within 1–3 business days. Once your order has shipped, you'll receive a confirmation email with tracking information.

Delivery Times

USA · UK · Canada
5–10 Business Days

All Other Countries
7–12 Business Days

Delivery times are estimates and may vary depending on your location, customs processing, carrier delays, weather, or other circumstances outside our control.

Tracking Your Order

Once your order has been shipped, we'll send your tracking details by email. Tracking updates may take a little time to appear after the package enters the carrier's system.

International Orders

For orders outside the USA, UK, and Canada, delivery typically takes 7–12 business days. International shipments may be subject to customs procedures or local import requirements, which can occasionally affect delivery times.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. If you notice an error, contact us as quickly as possible. Once an order has been shipped, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact our support team with your order number. We'll help you check the latest shipping information and determine the next steps.

Questions About Your Order?

We're here to help. If you have questions about shipping, tracking, or your delivery, contact our support team and we'll be happy to assist.